Returns and Exchanges

Return Window

You have 30 days from delivery to request a return or exchange. After 30 days, we unfortunately can’t offer a refund or exchange.

Items must be unused, with original tags and packaging.
Final-sale items (e.g., discounted below a certain threshold or marked “non-returnable”) can only be exchanged for store credit or another product—not refunded.
For hygiene reasons, intimate wear, swimwear (without protective liner), and personal care items are non-returnable, unless they arrived damaged or defective.

Initiate your return via our dedicated returns portal (link below)—no need to email or call.
If your return is approved, we’ll send instructions on how and where to send your package. Customers are responsible for return shipping costs for general returns. Items sent back without first requesting a return will not be accepted.
Please include your order number and return reason.

Customers are responsible for return shipping costs for general returns. If your item arrived damaged, defective, or incorrect, please contact us right away at sales@chalkd.com so we can review the issue and make it right.
If an item is damaged, defective, or incorrect, please contact us right away so we can evaluate the issue and make it right.
For exchanges, please contact us first at sales@chalkd.com. We’ll confirm availability and provide the next steps. Customers are responsible for return shipping costs for general exchange requests, unless the item arrived damaged, defective, or incorrect.

After we receive your return (typically within 7–14 business days), we will process your refund/exchange.
Refunds will be issued to your original payment method.
For exchanges, once the returned item arrives, we’ll ship the new item (if in stock); otherwise, we issue store credit.

If your item arrived damaged or defective, please notify us within 7 days of receiving your order.
Wear and tear during the return shipping process may affect eligibility for a full refund or exchange.

Visit the portal: https://shopify.com/64027394247/account
Enter your order number and email address.
Select the item(s) you wish to return and indicate the reason.
Follow the portal instructions to prepare your return shipment. Customers are responsible for purchasing return postage for general returns.
Pack the items securely and ship them using your preferred carrier to the address provided in the return instructions.
Watch for a confirmation email; we’ll update you when the refund or exchange is processed.

Have questions or concerns about your return? Please reach out to our customer support team at sales@chalkd.com —we’re here to help!

Thank you for trusting Chalkd. We’re committed to making sure your gear stays as strong and dependable as you are!